Frequently Asked Questions
General
What is an access control system?
An access control system decides who can enter doors, buildings, parking areas, elevators, and other secured spaces, and when they can enter. Unlike traditional keys, it lets you grant or revoke access instantly and keeps a record of who entered and when.
What does Toye Corporation offer?
Toye Corporation manufactures electronic access control systems for card access, building security, parking management, and elevator control. Toye is based in Chatsworth, California, and describes itself as America’s oldest access control systems manufacturer.
What types of facilities use Toye access control?
Toye systems are used in commercial buildings, schools, healthcare facilities, government buildings, industrial sites, and other properties that need controlled entry.
Is a Toye system suitable for a small building?
Yes. Toye systems scale from a single door to large facilities. Call Toye at (818) 882-4000 to discuss the size and needs of your building.
Can one Toye system cover multiple buildings or locations?
Yes, with a networked configuration. The right setup depends on how your sites are connected. Toye can recommend a configuration at (818) 882-4000 or through the Request Info page.
Existing and Older Systems
Can I expand my existing Toye system?
Most Toye systems can be expanded with more doors, readers, or users as your needs grow. What’s possible depends on the equipment you have now. Have your model information ready when you contact Toye.
Does Toye still support older systems?
Yes. Toye has a long record of supporting systems it has installed, including legacy equipment. Send Toye your model and equipment details, and they’ll identify support or upgrade options.
How do I find out which Toye system I have?
Look for a model or part number on the controller, enclosure, software, or other Toye equipment. If you can’t find one, send Toye photos of the equipment and any labels, and they’ll help identify it.
Can I upgrade without replacing my whole system?
Often, yes. The first step is checking which controllers, readers, cards, wiring, and door hardware can stay in place. Toye can evaluate your installation and recommend what to keep and what to replace.
How do I identify a discontinued Toye product?
Find the model number, part number, or any label on the equipment. If nothing is visible, send Toye photos of the unit and they’ll help identify it.
Are replacement parts available for older Toye equipment?
It depends on the model and its age. Send Toye the product or part number, and they’ll tell you whether a replacement, a compatible substitute, or an upgrade is the best option.
Cards, Readers, and Credentials
Which card readers work with Toye systems?
Toye systems support many reader and credential technologies. Compatibility depends on your controller and reader interface, so confirm with Toye before buying readers.
What access cards and credentials can I use?
That depends on your system, readers, and controllers. Check with Toye before purchasing new cards or fobs to avoid buying credentials that won’t work.
Can I keep using my existing cards after an upgrade?
In many cases, yes. It depends on your card technology, card format, and readers. Toye can review your current cards and tell you whether they’ll carry over.
Do Toye systems support proximity cards?
Yes. Many Toye installations use proximity cards. Send Toye your system and reader details to confirm compatibility with your setup.
Do Toye systems support smart cards or newer credentials?
Support for newer technologies depends on your system and reader interface. Toye can explain how to add or integrate newer readers with an existing system.
Managing Users and Access
How do I add or remove a cardholder?
Authorized operators add and remove cardholders in the Toye access control software. Step-by-step instructions are in your system manual, available on the Manuals page.
Can I limit access by time, day, or door?
Yes. Toye systems let you set where and when each person can enter.
Can different employees have different access levels?
Yes. You can assign each person access only to the areas their role requires.
What happens if someone uses an invalid card?
The system denies entry and logs the attempt. Alarms and notifications depend on how your system is configured.
Can the system show a photo of the person entering?
Yes. Toye software can display the cardholder’s photo when they use their card, so staff can confirm the person matches the credential.
Does the system keep a history of who entered?
Yes. Toye systems record access transactions and system events so authorized users can review activity.
Can I run reports or export access activity?
Reporting options vary by software version and configuration. Check your software manual on the Manuals page or ask Toye about your system’s capabilities.
Software, Computers, and Networks
Does Toye software run on Windows?
Yes. Toye offers Windows-based access control software, including Access Anywhere for Windows. Which Windows versions are supported depends on your Toye software version.
Can the system run without a dedicated PC?
Yes. Certain Toye controllers make access decisions on their own, without a PC running.
Can Toye systems run on our existing computer network?
Yes. Toye systems can communicate over local or wide area networks, depending on your equipment and network setup.
Can more than one computer manage the system?
In networked setups, authorized users can often manage the system from computers on your company network. Capabilities depend on your software and configuration.
Can we manage several buildings from one location?
Yes. Networked Toye systems can centralize access control for multiple sites.
What happens if the network goes down?
Toye’s intelligent controllers, when configured correctly, keep making access decisions locally until the connection returns.
Will doors still work if the management computer is off?
Yes, in systems using Toye’s stand-alone intelligent controllers. Doors continue to operate normally without the computer.
When does wireless access control make sense?
Wireless is worth considering when running new cable would be difficult, disruptive, or costly. Learn about Toye’s wireless system, or ask Toye whether it fits your site.
Parking, Elevators, and Integration
Can Toye control parking gates and vehicle entrances?
Yes. Toye systems can restrict parking gates and vehicle entrances to authorized users.
Can Toye control elevator access?
Yes. Toye systems can limit which floors each person can reach, based on your building’s needs.
Can Toye integrate with other security systems?
It depends on the Toye system, the other equipment, and what you want them to do together. Send Toye details on the system you want to connect.
Documentation and Support
Where can I find Toye product data sheets?
Data sheets are on the Catalog/Data Sheets page.
Where can I find manuals for older Toye products?
Installation, programming, and operating manuals are on the Manuals page. If yours isn’t listed, call Toye at (818) 882-4000.
How do I get technical support?
Call Toye at (818) 882-4000 or use the Request Info page. Include your system model, software version, a description of the problem, and your contact information so Toye can help quickly.
I’m a security dealer or integrator. How do I get product information?
Contact Toye for product information, technical documentation, system design help, and dealer support. Call (818) 882-4000 or use the Request Info page.
How do I contact Toye Corporation?
Call (818) 882-4000, fax (818) 882-5325, or use the Request Info page. Toye Corporation is located at 20555 Devonshire St., #173, Chatsworth, CA 91311. Toye helps with new systems, expansions, and support for legacy equipment.